Appeal information
If you do not agree with the decision that we have made on your benefit claim, you can either ask us to revise our decision and we will look at your claim again or you can ask for an appeal. Please write to:The Benefits Section
Civic Centre
Regent Street
Gateshead
NE8 1HH
You normally have 1 calendar month from the date of our decision letter to do this.
In your letter you should say that you would like us to look at your claim again and why you think our decision is wrong. We aim to look at your letter and give you a reply as soon as possible. We will either confirm our original decision or tell you how we have changed that original decision.
If we decide that our original decision was right, but you still disagree with it you have the right to make an appeal to an independent tribunal. You will be sent a leaflet and form with our letter that gives you full details of your rights and how to make an appeal. Please read the leaflet carefully and follow the instructions that it gives you for completing the appeal form.
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